Frequently Asked Questions
Shipping
What is the policy for customs tax?
If there are customs tax issues, please cooperate with customs to pay the tax.
What should I do if the package is damaged upon arrival?
Check the integral of the package and the condition of the items inside. Contact us immediately if there is any damage.
Are there any countries that incur additional shipping fees?
Yes, an additional $10 shipping fee will be charged for orders to certain countries.
How can I ensure my package is delivered correctly?
Ensure that your address information is correct when filling in the address, including initials, phone number, street number, building or apartment number, and route information.
What shipment method is used and what is the estimated delivery time?
For most orders, we utilize express courier services such as FedEx, DHL, UPS, etc., with an estimated delivery time of 3-7 business days.
What are the shipping rates and delivery estimates?
We offer free shipping to certain countries and an additional $10 shipping fee for others. Express delivery usually takes 3-7 business days. Under special circumstances, we may opt for international air freight, which typically takes about 10-12 days.
Product
Is my iPad compatible with Beelta stands?
Check if your iPad is compatible with Beelta stands by identifying its model. You can find the model number on the back of your iPad or in Settings > General > About. For more details, visit the official Apple support page. With the model number, you can determine which Beelta stands are suitable for your iPad.
Are there Beelta tablet stands designed to be wheelchair accessible?
Beelta offers a selection of floor-standing tablet stands that are designed with accessibility in mind. Specifically, some of our stands are wheelchair accessible, featuring an adjustable height that conforms to ADA standards, typically set at 45 inches from the ground for easy access.
I have lost the keys to my Beelta holder, what do I do?
No problem! Please reach out to our sales team with your order number so that we can look up your key serial and arrange a replacement set. This serial number may also be engraved on the face of your Beelta lock.
What tablets is the Beelta compatible with?
The following list of tablet models can currently be used with the Beelta range:
Apple
iPad 9th Gen (10.2″)
iPad 8th Gen (10.2″)
iPad 7th Gen (10.2″)
iPad Air 2nd Gen (9.7″) *
iPad Pro (9.7″)
iPad Pro (12.9″) (Gen 3, 4, and 5 only).
Samsung
Galaxy Tab A7 (10.4″) – this can also fit a Galaxy Tab S6 Lite 10.4″, although not perfectly.
Galaxy Tab A8 (10.5″)
Galaxy Tab S7 (11″)
Galaxy Tab S8 (11″)
Microsoft
Surface Pro 8 – (13″)
The 9.7 inch iPad Air 2nd Gen case can also be modified to fit an iPad 6, iPad 5, and iPad Air 1st Gen, however it would require some manual trimming on the rubber inserts on your behalf with a scalpel or similar, so it is generally not something we recommend.
Orders
What is the average reply time for customer service?
The average reply time is within 1 workday.
How can I contact customer service for a defective or damaged product?
You can send an email to sales@beelta.com or call us at +1（949）254-7300
Are there any items that cannot be returned or exchanged?
Yes, certain items cannot be returned or exchanged. For defective or damaged products, please contact us to arrange a refund or exchange.
How long does it take to process a refund?
Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement.
Who is responsible for return shipping charges?
If the return is not due to a product quality issue, you will be responsible for all return shipping charges as well as a 20% restocking fee of the order amount.
What are the conditions for returning an item?
All returned items must be in new and unused condition, with all original tags and labels attached.
If your question isn't answered here, please contact us at info sales@beelta.com for assistance.
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