Why the Retail Industry Needs Tablets for Success?
2022-05-20 08:45
In the new era, the retail industry is facing new challenges, and everyone is actively exploring new ways to interact with consumers to ensure they have a positive experience. Mobile devices, such as iPads and tablets, are gradually becoming popular retail tools.
We have summarized five scenarios for using iPads and tablets in the retail industry.
1、A Tablet as a Point of Sale
A tablet can serve as a smart point of sale. You can choose the applications and systems you need to manage inventory, track sales, and handle payments. When paired with hardware such as cash drawers, card swipers, and printers, it can also provide cash register, credit card payment, and receipt printing functions.
This POS solution consists of the BSC-102BT, BX-1316W, and other accessories.
- "Just a Moment, Let Me Check for You"
Human memory is limited. What do you do when you don't have the answer to a customer's question in your mind? "Just a moment, let me check for you."
If the question is about the inventory of products in the store, using a tablet allows you to quickly check availability, when it can be expected, or if it needs to be transferred from another location. When a customer's question is somewhat specialized or out of the blue, using a tablet to search the internet for answers can solve most customer inquiries.
BSC-105S
- "Just a Moment, I'll Be Right There"
Equip tablets at locations where customers might need assistance, such as the lipstick section. Customers can not only check lipstick colors and inventory on their own but also use the tablet to seek help from a store assistant. The assistant can respond within seconds with "Just a moment, I'll be right there."
This approach ensures a positive customer experience while efficiently allocating the time of store assistants. They can help those who truly need assistance and, in their remaining time, care for products and shelves.
BSW-101T
- "Are You Satisfied? Feel Free to Leave Suggestions"
Surveys have always been an essential tool for determining how retailers can improve the customer experience. "Are you satisfied? Feel free to leave suggestions," remind customers to use a tablet to evaluate their shopping experience before they check out and leave. This helps decision-makers better tailor their products, motivates store assistants to work better, and fosters customer loyalty.
Moreover, convenience stores like 7-Eleven and fashion giants like H&M have already been using tablets to conduct customer experience surveys.
BSC-102BT
What about theft?
While most people won't do it, if you have concerns, you can use a theft-proof stand with a lock (as shown below, BSC201T), which is enough to deter potential thieves.
Tablet stands and tablets have always been great partners. Want to learn more about tablet stands? You can click on this link.
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